Return & Exchange Policy
At 7Prints, we want you to love your purchase, and we strive to provide you with the best possible shopping experience. If, for any reason, you are not completely satisfied with your order, we are here to help. Please review our return and exchange policy below:
Return Eligibility:
- You may return non-customized products within 30 days of receiving your order.
- Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
How to Initiate a Return or Exchange:
- Contact our customer support team within 30 days of receiving your order to initiate the return/exchange process.
- Provide your order number and details about the item you wish to return or exchange.
- If the item is eligible for return or exchange, you will receive instructions on how to proceed.
Conditions for Returns and Exchanges:
- Returned items must be in their original condition, unwashed, unused, and with all tags and packaging intact.
- Please ensure that the item is securely packaged for return to prevent damage during transit.
Costs and Refunds:
- Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item or arranging for a replacement.
Contact Us: If you have any questions or need assistance with a return or exchange, please contact our customer support team. We’re here to help you.